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REFUND POLICY

RETURNS AND REFUND POLICY

 

                                  RETURNS

 

Our returns policy lasts for 14 days. If more than 14 days have passed since the day of dispatch, we are unfortunately unable to offer refunds or exchanges.

 

In order to be returned, your jewerly must be in the condition in which you received it. It must also be in its original packaging.

Once your return has been received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know whether your refund is approved or refused.
If approved, your refund will be processed and your original credit card or payment method will be credited automatically within a few days.

Delayed or missing refunds (where applicable)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before a refund is posted.

If you have taken all these steps and still have not received your refund, contact us at aurez.contact@gmail.com.

Damaged Goods

 

If goods are faulty, we will assist you with free replacement and no need for a return. Go to our Warranty Claim to follow the instructions. Once we receive your form, we will assist you with a free replacement. 

 

How To Return An Item

 

1-Request a refund or exchange by visiting our Return Page.

2-You will receive an email containing detailed instructions on how to return your item(s) based on your location.

3-Securely package the relevant item(s) and send them to us as per the provided instructions.

4-Once we receive your return, we will process it within 10 business days. The refund will exclude any delivery costs incurred.

For your protection, we recommend using a special or tracked delivery service.

 

EXCHANGES

 

When initiating an exchange, our return's policy applies to the return of the goods. Once we receive the order at our warehouse, we will ship the exchanges at no additional cost. Please go to our Exchange Page to request an exchange.  

If you are exchanging your item for a product of greater value, you will be required to pay additional fees to cover the cost of the new item. If you want a product at a lower value, we will refund the difference.

 

                                           Depending on where you live, the time to receive your exchanged product may vary.